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Unity Lab Services™ Total Care Service Plan for Thermo Scientific DeviceLink Enabled ULT Freezers

Código de producto. 17290444
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Código de producto. 17290444 Proveedor Unity Lab Services™ N.º de proveedor TLCULTSC
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Descripción

Total Care Service Plan provides support post factory warranty. Includes 2 day response time (within specified location and criteria), full parts and labor coverage, and one preventative maintenance visit.

  • Continue comprehensive service support post factory warranty with faster response time, and proactive maintenance through annual preventative maintenance visit (or event)
  • 2 business day response time (may vary by location) for corrective maintenance
  • Includes Engineer labor, travel, and factory-certified replacement parts required for corrective maintenance
  • One scheduled Preventative Maintenance visit including a preventative maintenance kit (where applicable)
  • Priority unlimited access to OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools
  • Access to on-line service knowledge base
  • Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer, as defined in the contract terms and conditions
  • Instrument Software/ Firmware updates included as needed to support a preventative maintenance or corrective maintenance visit
  • Upgrades to new versions of software are not included
  • 10% discount on additional services including additional preventative maintenance visits, calibration, and qualification services
TRUSTED_SUSTAINABILITY

Especificaciones

For Use With (Equipment) DeviceLink Enabled ULT Freezers
For Use With (Application) Support Post Factory Warranty
Includes 2 Day Response Time (Within Specified Location and Criteria), Full Parts & Labor Coverage, and One Preventative Maintenance Visit
Product Type Total Care Service Plan
Services Not Included Upgrades to New Software Versions
Warranty Response Time 2 Days (Within Specified Location and Criteria)
Services Included Full Parts & Labor Coverage, and One Preventative Maintenance Visit
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