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Unity Lab Services™ Tech Direct Service Plan for Thermo Scientific DeviceLink Enabled ULT Freezers

Product Code. 17210434
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Product Code. 17210434

Brand: Unity Lab Services™ TEDULTSC

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Beschreibung

Tech Direct Service Plan provides support post factory warranty. Includes 3 day response time (within specified location and criteria), priority technical support, and one preventative maintenance visit.

  • Continue service support post factory warranty with enhanced remote support and annual preventative maintenance
  • 3 business day response time (may vary by location) for corrective maintenance
  • 15% discount off billable rates for engineer labor, and factory-certified replacement parts for on-site corrective maintenance visit
  • One scheduled Preventative Maintenance visit, including a preventative maintenance kit (where applicable)
  • Priority unlimited access to OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools
  • Access to on-line service knowledge base
  • Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer, as defined in the contract terms and conditions
  • Instrument Software/ Firmware updates included as needed to support a preventative maintenance visit
  • Upgrades to new versions of software are not included
  • 10% discount on additional services including additional preventative maintenance visits, calibration, and qualification services
TRUSTED_SUSTAINABILITY

Spezifikation

For Use With (Equipment) DeviceLink Enabled ULT Freezers
For Use With (Application) Support Post-Factory Warranty
Includes 3 Day Response Time (Within Specified Location and Criteria), Priority Technical Support, and One Preventative Maintenance Visit
Product Type Tech Direct Service Plan
Services Not Included Upgrades to New Software Versions
Warranty Response Time 3 Days (Within Specified Location and Criteria)
Services Included Priority Technical Support, and One Preventative Maintenance Visit
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