Frequently Asked Questions
- Quotes & Pricing Confirmation
Who has access to the Price Confirmations I've generated?
Anyone with a valid Fisher Scientific web profile that is linked to the business account that generated the Price Confirmation can access that Price Confirmation and use it to place an order.
Will shipping or tax be included in my Price Confirmation?
Additional charges associated with your order such as shipping and taxes will appear in your Price Confirmation just as they did in the basket view.
Which products are eligible for Price Confirmations?
Depending on the account, products you’re eligible to order will qualify for the Price Confirmation feature. Please note that some configurable products may not qualify.
How do I redeem a promotion?
Order the qualifying products for a promotion and follow the instructions on the redeem tab of the promotion page. You will need your proof of purchase and you may be asked to select your redeemable products.
- Orders & Returns
How do I look up my order without signing in?
Select 'Order Status' above the blue bar at the top of the site. Enter your order number and postal code and click 'Check Order Status'. You’ll be able to view the status of your order, sign up for order notifications, and reorder those items.
How do I check my order status?
Click the 'Order Status' link above the blue search bar or sign in to your web account and select 'Order Status' from the 'My Account' dropdown.
How do I place an order?
If you’re ordering directly through the Fisher Scientific Website, sign in to your account. Search for or browse to the items you’d like to purchase and add them to your basket. When you’re ready to checkout, click the shopping basket icon located on the blue bar at the top of the site. Review your items and click 'Proceed to Checkout'. Select your delivery and payment methods. Review your order details and click 'Submit Order'.
If you’re ordering through an eProcurement system, sign in to your institution’s marketplace and click on the Fisher Scientific icon on your dashboard. Search for or browse to the products you’d like to purchase and add them to your basket. When you’re ready to check out, click the shopping basket icon located on the blue bar at the top of the site. Click the 'Return Basket' button to send your order back to your purchasing application/marketplace where you will be able to complete your order.
How do I order by product code?
Click 'Order By Product Code' located above the blue bar at the top of the site. Enter the product codes, quantities, and units of measure for the products you’d like to purchase. If you don’t know the product codes, you can search for the products on our site to identify them.
Once you’ve entered the product code, quantity, and unit of measure, its availability will show up automatically.
When you’re ready to check out, click 'Add Items to Basket'. The page will refresh and you’ll be taken to your basket where you can proceed to checkout.
How do I obtain a copy of my invoice?
Sign in to your Fisher Scientific account and select 'Order Status' from the 'My Account' dropdown. Select the 'Invoices' tab to view or download your invoices. They can be sorted by invoice date.
Can I control my orders accurately and save time when they are delivered?
Your order reference is displayed as a barcode on our transport notes. Without needing to open the parcel you will be able to process your delivery easily and redirect it, unopened and without risk of damage, to the original requester.
- Search & Browse
How do I search for products?
Enter a product name, keyword, product code, CAS number, or manufacturer part number in the search box in the blue bar at the top of the site and either press enter or click on the magnifying glass to the right of the box.
How do I request product documentation?
To find product documentation, click on either 'Certificates' or 'Safety Data Sheets' above the blue bar at the top of the site. From these pages, you can search for certificates and Safety Data Sheets (SDS), formerly called Material Safety Data Sheets (MSDS).
How can I narrow down my search results?
You can narrow down your results by selecting one of the refinements from the 'Narrow Your Results' box to the left of the search results. Filters include category, special offers, special interests, and brands. Depending on the product category, other filters may appear such as capacity, material, and more.
How can I get help finding product documentation?
If you can’t find the right product documentation using our Product Certificate or Safety Data Sheet searches, visit the product page to check in the documents section for related documentation.
How can I find popular products?
While viewing search results, you can filter by popular products. Click the down arrow by the 'Sort By' field and select 'Most Popular' to see the most popular products based on your search criteria.
- Accounts & Invoices
How do I create a profile?
Select 'Register for an Account' from the 'My Account' dropdown in the blue bar at the top of the site. You'll first need to apply for a business account if you or your institution don't have one already. If you already have a business account and know your business account number, sign up for a web account. Complete the fields on the 'Registration' page and click 'Register'.
How do I apply for a business account?
Select 'Register for an Account' from the 'My Account' dropdown in the blue bar at the top of the site. Click on 'Apply for a Business Account'. Complete all the fields in the four-step process and click 'Submit'.
How do I apply my contract pricing online?
To apply your contract pricing online, you must have a Fisher Scientific web account that is linked to your organisation’s business account.
You'll first need to apply for a business account if you or your institution don't have one already. If you already have a business account and know your business account number, sign up for a web account. Complete the fields on the 'Registration' page and click 'Register'. You will receive an account activation notice through the email address you provide.
How do I view and download invoices?
Sign in to your Fisher Scientific web account and access your account dashboard by selecting 'Account Dashboard' from the 'My Account' dropdown. From the dashboard, click on either 'Open' or 'Paid Invoices'. You will be taken to the 'Invoices' tab of the 'Order Status' page where you can view and download invoices.
How do I reset my username or password?
If you have forgotten your password, select 'Sign In' then follow the 'Forgot Password?' link located in the 'Log into Your Account' box. If you have forgotten your username or email address, then please register again.